< Back to blog

DfE’s new See, Hear, Respond programme – Barnardo’s needs your help

Posted in News

Teachers needed as ‘eyes and ears’ so vulnerable children don’t miss out on vital COVID-19 support

Barnardo’s needs the help of teachers, nursery workers and other education professionals to help stop vulnerable children and young people missing out on vital support during the coronavirus pandemic.

Lockdown has isolated vulnerable children and young people from schools and other services, and the leading children’s charity is calling on education professionals to refer vulnerable children and young people to the new See, Hear, Respond service funded by the Department for Education so they can get the help they need.

Through the DfE’s new See, Hear, Respond programme, Barnardo’s is leading a ‘coalition of charities’ across England to provide much-needed support to children who are falling through the cracks.

It will work with schools and other agencies to find children who are hidden from view, who are currently not receiving support from statutory organisations and those who are at risk of or are experiencing adverse impact to their health and wellbeing.

These young people desperately need help, but the lack of exposure to teachers and other professionals means they are going unnoticed and unsupported.

The service is open to any child who does not have other support networks that professionals may be concerned about. There is no threshold of need or harm that has to be reached to receive a service but the service is particularly committed to finding children who may be most at risk of harm, including:

  • Children under five

  • Those with special educational needs or who experience other associated harms such as adverse home-life or online harms

  • children at risk of any form of abuse, criminal and sexual exploitation

  • BAME children (who are not being seen or reached)

  • Young carers

The coalition, made up of local and national charities, will work together to expand its reach and help vulnerable children most impacted by the coronavirus pandemic with online counselling, therapy and face-to-face support.

But the programme needs teachers and those working with children to keep an eye out to help drive referrals, and ensure children and young people get the support they need throughout the crisis.

In the biggest ever survey of the leading children’s charity’s services’ practitioners, respondents said that fewer children and young people were being referred into services, despite increasing need. Nearly half (45%) of Barnardo’s front line workers who reported a change in their safeguarding caseload in the charity’s practitioners’ survey, said they had seen a decrease in referrals to their services.

Frontline workers also reported that lockdown has resulted in vulnerable children and young people being turned away from the support they are entitled to and desperately need, with 8% saying this had happened to a child or young person they are working with.

The biggest concern reported by Barnardo’s practitioners in the survey was that children and young people are not being physically seen by teachers and other professionals, due to lockdown and school closures. Increased mental health and wellbeing issues was the next biggest concern, followed by increased risk of domestic abuse.

Children have also been in lockdown in homes where domestic abuse and sexual abuse are taking place. These pressures will likely impact more families as the crisis continues.

Parents are also stretched further than ever, many families have been hit hard financially, have additional home schooling responsibilities, may be caring for other family members who are shielding and this can all put additional strain on family relationships and physical and mental health.

Black, Asian and minority ethnic children are more likely to be carers for ill or disabled family members and are more likely to suffer bereavement as the virus disproportionately affects people of colour.

Barnardo’s Chief Executive Javed Khan said:

“The coronavirus pandemic has meant that vulnerable children and young people are  ‘hidden’ from vital support services. Many have been suffering in silence, struggling with mental health problems or abuse at home, by gangs or online.

“That’s why Barnardo’s is leading a consortium of charities from across England, with support from the Department for Education, to identify and support children at risk of harm.

“But for this to work, we need teachers and other education professionals – and anyone in contact with vulnerable children – to be our eyes and ears and refer children in need of help.

“Children have too often been unseen and unheard during this crisis and they risk becoming the forgotten victims. This initiative is a vital lifeline for the hundreds of thousands of children and young people as we navigate the pandemic and its aftermath, helping to improve their long-term outcomes so they can have successful futures.”

For more information or to make a referral to the See, Hear and Respond service, visit: https://www.barnardos.org.uk/see-hear-respond


Notes to Editors

Barnardo’s conducts a survey of its front line workers every quarter to capture emerging issues and impacts on children and families directly from Barnardo’s practitioners. The survey was open to all staff who work directly with children, young people, parents and/or carers. Fieldwork was undertaken 6–21 April 2020 and more than 1,000 workers from Barnardo’s front line services responded, the biggest ever response in the survey’s history. Data analysis was undertaken by Barnardo’s Strategic Impact Team.

  • Fewer vulnerable children and young people are being referred for vital support with nearly half (45%) of Barnardo’s front line workers who reported a change in their safeguarding caseload reporting a decrease in referrals due to schools and health services having less contact.

  • More than a quarter of practitioners (27%) supporting children and young people they have safeguarding concerns about said they don’t have the support and resources to effectively support them right now.

  • More than a quarter (28%) of front line workers who said what needed to be done to mitigate safeguarding risks said there needed to be continued or better partnership working among professionals, 24% said regular support with children and families and 10% said face to face meeting with children and young people.


About Barnardo’s

Last year around 300,000 children, young people, parents and carers were supported by Barnardo’s through more than 1,000 services across the UK, such as young carers, care leavers, foster carers and adoptive parents, training and skills or parenting classes.

We work to change the lives of vulnerable children in the UK and every year we help thousands of families to build a better future. But we cannot do it without you.

Visit www.barnardos.org.uk to find out how you can get involved. Registered charity No. 216250 and SC037605

Follow Barnardo’s media team on Twitter @BarnardosNews

About See, Hear, Respond

See Hear Respond is a service provided across England by Barnardo’s and a group of national and local community-based organisations  in response to Covid-19.

The programme has been created to help children and young people in England (from pre-birth up to 18 years of age and those with special educational needs under the age of 25) who are experiencing harm and increased adversity during lockdown by providing support to those who are not being seen by schools or other key agencies.

Working with our partners we aim to reduce the likelihood of harm and ensure other support and protective networks are in place using:

  • Online digital support, including advice and information, online counselling and a telephone helpline

  • Face to face interventions, such as support for groups at risk outside the home and one to one support

  • Reintegration into education, including assessments and the delivery of support pathways back to education

For more information or to make a referral to the See, Hear and Respond service, visit: https://www.barnardos.org.uk/see-hear-respond